To help our users select what they want, we have tried our best to accomplish the goal by providing different pictures, table of contents and phone consultancy with our experts. Moreover, we deliver high-quality goods by monitoring and controlling the process of the goods production.
For our customers’ reassurance and satisfaction, we have rules and regulation for product(s) delivery, product(s) return, and guarantee and after sales services as following:
DECOAPP representatives/carriers must open the product(s) package(s) in Tehran. The customers require to confirm that their ordered product is safe and sound and to sign the product receipt which implies the product was not imperfect or faulty. Hereupon, the ordering party or the recipient mentioned in the order form must be present during product(s) delivery. DECOAPP will refuse any objections representing fault or deficiency after delivery. Customers can also return the products with their own costs in 7 working days. After mentioned time, the product(s)’ fault or deficiency will be covered by guarantee only if that fault has been mentioned in guarantee conditions.
Buyers in other cities require to inform DECOAPP any fault or deficiency of the product(s) in 24 hours after delivery. We will refuse any objections representing fault or deficiency after mentioned time. Customers can also return the products with their own costs in 7 working days. After mentioned time, the product(s)’ fault or deficiency will be covered by guarantee only if that fault has been mentioned in guarantee conditions. It is necessary to mention that the timespan will be allocated for the customers who do not live in Tehran. Our Tehran customers should report any faults to DECOAPP at delivery time.
If the customers in TEHRAN find fault or deficiency in appearance or technical performance of the product(s) or see any contradictions in product(s) specification page in delivery time, they must avoid to receive the product(s). The carrier will return it to DECOAPP. Those who live in cities other than Tehran, must report us any problems in 24 hours after delivery. To return the product(s) to DECOAPP warehouse, first call our technical team (00968-97220481), then pack it properly and send it to our storage so that the product is not damaged anymore. DECOAPP will check and examine the product(s) carefully, and it will send the fixed or new one(s) again.
Depending on the nature of product(s), some of the goods provided in DECOAPP (internal architecture and decoration goods) are custom-made and they are modified based on the customers’ options. It means that the manufacturers produce the goods according to our customers’ purchase order according to their personal taste or colour. So the product is completely customized. DECOAPP experts will decide about returning or dissuading these product(s) based on the reasons such as non-compliance of the goods with the requested specifications and design, etc. Return of goods is possible with a deduction of 30% of the amount.
Guarantee and after-sale services
Guarantee and after-sale services of any products is determined according to manufacturers’ criteria. It is directly covered and done by manufacturers themselves. DECOAPP serves as a mediator between manufacturers and customers wherever required. Please remember that guarantee will not cover those problems made by the customer(s)’ misuse.